STORE POLICY
CUSTOMER CARE
We are committed to delivering exceptional customer care to all our valued clients. For your convenience, we utilize reputable shipping services such as DHL Express or Mikropakket, with the shipping cost already included in the total price of your watch.
You can have complete peace of mind knowing that all watches are fully insured during transit, and we are proud to prioritize sustainability by predominantly using recycled packaging materials. For your convenience, shipping details and tracking information will be promptly shared with you via email once your order is on its way.
Our dedicated support team is available to assist you from 9 AM to 9 PM, Monday through Sunday. While we always aim to respond as quickly as possible, please understand that we receive hundreds of inquiries each week, which may result in a slight delay in our response time.
We truly appreciate your feedback, and we invite you to leave a review on Google to share your experience with our service!
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PRIVACY & SAFETY
At Vintage Watches Leuven, we prioritize your privacy and safety. We are committed to protecting personal information and ensuring that your experience on our site is secure. We implement robust security to safeguard your data and only collect information that is necessary providing our services. Your trust is important to us, and we strive to maintain transparency in how we handle your information.
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PAYMENT METHODS
Credit / Debit Cards
PAYPAL
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According to Belgian law, we are not allowed to accept more than €3,000 in cash for any transaction. However, it is possible to combine cash payments with a bank transfer if the total amount exceeds this limit.
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Please note that we strictly adhere to all the applicable laws and regulations concerning payments.